At Steve’s Real Food, our dedication to crafting healthy, nourishing food for your beloved pets knows no bounds. We pour our hearts and souls into ensuring that each product meets the highest quality and nutrition standards. We stand proudly behind our products because we believe in them wholeheartedly.
*If, for any reason, you are not completely satisfied with a Steve’s Real Food product purchased from one of our authorized retail sellers, we will either replace the product or provide you with a refund.
Important Information:
- Our Satisfaction Guarantee only applies to products purchased from authorized sellers in the United States and Canada.
- Requests for replacements or refunds must be made within 30 days of the original purchase.
- Products purchased from unauthorized sellers are not covered under our Satisfaction Guarantee unless otherwise prohibited by law.
Wait! Before Returning the Product:
Before initiating a return, we encourage you to visit our website for helpful tips on transitioning to Steve’s raw pet foods. Smooth transitions lead to happier pets! *View Tips for Getting Your Pet to Eat Raw
- Return the product to the authorized retailer from which it was originally purchased.
- Ensure that the product is in its original packaging and 3/4 unused.
- Provide the retailer with the reason for the return.
- The store will then offer you a replacement product or a refund.
- Proof of purchase is required for all Guarantee claims. If you don’t have a receipt, some stores may be able to look up your purchase.
- We reserve the right to verify information and require valid proof of purchase.
- Guarantee requests may be denied at our discretion in cases of suspected fraud or abuse of the Satisfaction Guarantee.
- Steve’s Real Food reserves the right to amend or terminate the Satisfaction Guarantee at any time without prior notice.
Need Assistance?
If you have any questions regarding authorized sellers or our Satisfaction Guarantee, please consult our “Store Locator” page on our website or contact us directly:
Email: [email protected]
Phone: +1 801-432-7478
Please Note:
The Steve’s Real Food 30-Day Satisfaction Guarantee applies solely to original consumer purchasers and does not extend to wholesale orders.
Thank you for choosing Steve’s Real Food. Your satisfaction is our priority.
